999g's Privacy Policy

1 Introduction & Purpose

999g is a trusted online gaming platform serving users in Bangladesh. We believe your privacy is a fundamental right. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is used and protected.

By creating an account or using the services on the 999g platform, you are considered to have given your consent to the processing of your information under this policy. If you have any questions or concerns, you can contact our support team.

2 What Types of Information Are Collected

999g may collect the following types of information for various purposes:

a) Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number or information from other identity documents (where applicable)
• Address and location information

b) Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (to process transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

c) Technical Information

• IP address and device information
• Browser type and operating system
• Duration and patterns of site usage
• Cookie and session data

d) Gaming Activity Information

• Betting history and amounts
• Preferred games and gaming patterns
• Bonus and promotional offer uptake
• VIP level and points information

3 How Information Is Collected

999g collects information in the following ways:

• Information you provide directly: Information you give when you register an account, update your profile, or contact support.
• Automatically collected information: Information collected through cookies and tracking technology when you browse our platform.
• Through third parties: Information received from trusted third parties for identity verification or fraud prevention.
• Payment processing: Transaction-related information from mobile financial service providers such as bKash, Nagad, Rocket, and Upay.

4 Purpose of Using Information

The information collected is used for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To operate gaming, betting, and other platform services smoothly.
• Financial transaction processing: To complete deposit and withdrawal requests.
• Customer service: To resolve your issues and provide support.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Promotional communications: To inform you about bonuses and offers with your consent.
• Responsible gaming: To monitor your gaming behavior and ensure responsible gaming.
• Legal compliance: To comply with applicable laws and regulations.

5 Data Storage & Security

999g applies industry-standard security measures to keep your personal information safe. We use SSL Encryption technology that keeps your data fully secure during transmission and collection.

Our security measures include:

• 256-bit SSL/TLS encryption — on all data transfers
• Encrypted databases — for storing sensitive information
• Firewall and anti-virus protection
• Regular security audits and updates
• Two-factor authentication (where applicable)
• Restricted employee access — only staff who need it can view your information

However, no data transmission over the internet or electronic storage can be claimed to be 100% secure. We strive to ensure the highest industry-standard protection, but you also have a responsibility to keep your login credentials private.

6 Sharing Information with Third Parties

999g does not sell your personal information to third parties. However, in certain limited cases, information may be shared with trusted partners:

• Payment service providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
• Identity verification services: With trusted providers to verify your identity and age.
• Game providers: Gaming-related information as needed with Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and other game providers.
• Law enforcement agencies: Under legal obligations, in accordance with court orders or government directives.
• Fraud prevention services: With organizations that assist in preventing money laundering and fraud.

7 Cookie Policy

The 999g website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.

The types of cookies we use:

• Essential cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand site usage — collecting information on which pages are visited most.
• Security cookies: To prevent fraud and automated attacks.

You can control cookies by changing your browser settings. However, disabling cookies may limit some functionality of the site.

8 Data Retention Period

999g retains your personal information for as long as it is necessary or legally required. Generally:

• Active account data: Retained for as long as the account remains active.
• Closed account data: Even after an account is closed, data may be retained for a specified period for legal and regulatory reasons.
• Financial transaction data: Retained for an extended period in accordance with legal obligations.
• Customer service communications: For as long as necessary for issue resolution and quality improvement.

9 Your Rights

You have the following rights regarding your personal information:

• Right to know: The right to know what information we are collecting about you.
• Right to correction: The right to request correction of any inaccuracies in your information.
• Right to deletion: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that the use of your information be limited in certain cases.
• Right to withdraw consent: You may withdraw your consent to marketing communications at any time.
• Right to lodge a complaint: The right to inform our support team if you have a complaint about how we handle your data.

To exercise these rights, please contact our support team. We will fulfill your request as promptly as possible after ensuring legal requirements and platform security.

10 Protection of Minors' Information

999g is a platform for users aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21.

If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account. If you believe we hold information about a minor, please contact us.

11 International Data Transfers

As an international gaming platform, 999g may store and process your information on servers located in various countries. Industry-standard security measures are ensured for any data transfer, and the terms of this privacy policy are upheld.

Even if your information is transferred to other countries, the protections described in this policy will always apply.

12 Right to Amend This Policy

999g reserves the right to update or change this privacy policy at any time. If there are any significant changes to the policy, we will notify you via a notice on the platform or through your registered contact method.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.